Refund policy

Last updated: April 30, 2026

Returns We accept return requests within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.

To start a return, contact us at auraval.store@gmail.com with your order number and reason for return. We'll get back to you within 2–3 business days.

Non-Returnable Items The following items are not eligible for return:

• Items marked as final sale
• Damaged items due to misuse or improper handling

Refunds Once your return is received and inspected, we'll notify you of the approval or rejection. If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds If you haven't received your refund, first check your bank account, then contact your credit card company — it may take some time before it's officially posted. If you've done all of this and still haven't received your refund, contact us at auraval.store@gmail.com.

Damaged or Wrong Items If you received a damaged or incorrect item, please contact us immediately with photos so we can make it right.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Contact Us: AuraVal, auraval.store@gmail.com